Privacy Policy

1. Overview & Business Model

Welcome to COSMELIA (“we,” “our,” or “us”), operating online at getcosmelia.com. We are committed to protecting your privacy and ensuring transparency about how your data is handled.

COSMELIA operates as an independent online retailer curating modern beauty tools and everyday self-care accessories for consumers across the United States. Order fulfillment, inventory coordination, and logistics are supported through our commerce platform partner, FatherShops, and its associated fulfillment network.

2. Information We Collect

When you visit our website, register an account, or place an order, we collect information necessary to provide our services:

• Contact & Shipping Details: Your full name, delivery address, billing address, email address, and phone number.
• Account Credentials: If you register an account, we store your username, encrypted password, and order history.
• Order Information: Products purchased, quantities, transaction dates, and delivery tracking numbers.
• Communications: Inquiries sent to customer support, feedback submissions, and warranty/RMA requests.
• Device & Usage Data: IP address, browser type, operating system, referring URLs, and interaction patterns gathered via standard server logs.

3. Payment Processing & Security

We prioritize the security of your transactions. Payment processing is handled exclusively through certified, PCI-DSS compliant payment gateways (including FatherPay and verified credit/debit card processors).

COSMELIA does not collect, process, or store your raw credit card numbers or CVV codes on our servers. All sensitive financial data is transmitted directly to payment processors using 256-bit SSL encryption.

4. How We Use Your Information

We use the personal information we collect for legitimate business purposes:

• Processing, fulfilling, and tracking your product orders.
• Communicating with you regarding order confirmations, shipment tracking, and customer service requests.
• Managing customer accounts and facilitating returns or exchanges (RMA).
• Sending product news and special promotional offers if you have opted in to our newsletter (you may unsubscribe at any time).
• Detecting, preventing, and addressing fraudulent transactions or security incidents.
• Complying with applicable legal, accounting, and tax obligations.

5. Sharing Information with Service Providers

We never sell, rent, or trade your personal data to third parties for their independent marketing purposes. We share your information strictly with trusted service providers necessary to operate our business:

• Fulfillment & Platform Partners: We share order details (product items, customer name, delivery address, phone) with our platform provider FatherShops and its fulfillment network to package and dispatch your order.
• Shipping Carriers: Trusted postal and courier services (e.g., USPS, DHL, FedEx) receive your name and delivery address to transport packages.
• Payment Gateways: Payment processors receive transaction identifiers to authorize charges and process refunds.
• Analytics & Infrastructure: Hosting providers and analytics services (e.g., Google Analytics, Meta Pixel) assist in optimizing website performance and advertising effectiveness.

6. Cookies & Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for site functionality, such as keeping items in your shopping bag, remembering currency preferences, and managing secure sessions.
• Analytics Cookies: Help us understand aggregate traffic trends, popular categories, and site performance.
• Marketing Pixels: Enable us to measure advertising effectiveness on platforms such as Meta (Facebook/Instagram).

You can configure your browser to decline cookies, though certain storefront features (such as the shopping cart) may not function properly without them.

7. Data Retention & Security

We retain personal information only for as long as needed to fulfill the purposes outlined in this policy, support warranty or return requests, and satisfy statutory tax and reporting requirements. We implement appropriate technical, administrative, and physical safeguards to protect your personal data against unauthorized access, loss, or misuse.

8. Your Rights & Choices (CCPA / US State Laws)

Depending on your state or jurisdiction of residence, you may have specific privacy rights, including:

• Right to Know / Access: Request details regarding what categories of personal information we collect and how it is shared.
• Right to Correction: Request updates to inaccurate or outdated personal details.
• Right to Deletion: Request the deletion of personal information, subject to legal record-retention requirements.
• Right to Opt-Out: Opt out of marketing emails at any time using the unsubscribe link in any message.
• Non-Discrimination: We will never discriminate against you for exercising your lawful privacy rights.

To exercise any of these rights, please submit your request to radadiyameet366@gmail.com.

9. Children’s Privacy

COSMELIA does not knowingly collect personal information from children under 13 years of age. If we become aware that personal information of a child under 13 has been collected without verifiable parental consent, we will take prompt steps to remove such data from our records.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us: